In this day and age I'm really not happy about receiving messages like this (23 hours and 20 minutes after making a purchase):
"Regrettably we must inform you that the item that you ordered with us is no longer available. We sincerely apologise for any inconvenience caused and would explain that due to the sale there has been a very high demand for this particular item. Our website only updates once every 24 hours which means that some items that have sold out may still appear online."
Our website only updates every 24 hours?!? Bad Browns.