I have a little rule: because I complain so much when brands are bad, when they do good I have to praise them. A little while ago I moaned about Browns canceling a purchase because their site doesn't update quick enough. A similar thing happened with Cooshti - but they were smart enough to blame it on a stock miscount - but they gave me a 10% discount voucher as apology. It's the little things. I'm no way near as annoyed with the store for being out of stock, and have added incentive to shop there again.