Oh, they keep doing things to annoy me. I noticed the other day that Sky have changed their structure so that the basic TV package is now made up of mix and match packs (I realise they probably did this ages ago, but like most consumers I rarely look at my product once I've purchased it). I figured seeing as I never watch the childrens or nature channels, it would probably be worth getting rid of them. You'd expect to be able to do something like this online, but no - you can only upgrade your product online - to downgrade you have to call. However, there's no option for downgrading your package, so you end up talking to someone that can't help you who then has to transfer you to the 'relevant department'. How frustrating.
I understand that Sky want to keep value-loss at a minimum, but is it not better (and more cost-efficient) to allow people some degree of control over their product? Or is it better to stick to the 'let's make it so frustrating that people will give up' model.
Incidentally, if you downgrade your package, you can't downgrade it again for another month. What's that about? I hate these non-sensical rules that companies put in place. It's so archaic.
I just wish I could live without multi-channel TV, or more specifically SkySports. Come on someone, start a Freeview package where you can get SkySports ontop. You will have at least one customer.
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